Wednesday, October 01, 2014
   

 

We work to resolve your issue immediately,
without referring you to a third party.

 
Support

When asked whey they chose Tangible Solutions as their technology vendor, many of our customers said it’s because of our knowledgeable and easily accessible support.

As with any computer based system, problems will arise from time to time. Tangible Solutions stands ready to help you with our in-house support staff. We are glad to take ownership of your issues and work until there is a resolution. We seek to resolve all issues brought to our attention without referring you to a third party.

Our support team is available from 8:00 AM to 8:00 PM Eastern Time, Monday through Friday, excluding select holidays. We understand that your office may have different operating hours, thus Tangible’s automated telephone system is available 24 hours a day, 7 days a week.

Our knowledgeable support staff are standing by to help. Use the method of communication that you prefer from the options below:

Online Chat

Click here to start an online chat session with one of our helpful support staff, during normal support hours.

Submit A Case

Click here to submit a case. We will respond to your request as soon as possible.

Phone

Call 704-940-4200, option 8, to speak directly with a support representative or to leave a message.

Support Session Key
Session Key:

If you do not have a session key, please click here.
1320 Matthews Township Parkway, Suite 201, Matthews, NC 28105  |  800.393.9886  |   
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