CASE STUDY: South Carolina Internal Medicine
Keeping up with changes in healthcare reporting can be a challenge. Trying to do it without help from your EMR reporting tool is a true nightmare. One that Jannie Davis lived every day. For her, the key to transitioning from fee-based to value-based medicine lies in excellent communication.
When her practice’s EMR vendor switched to a new reporting tool, communication took a nosedive. As they implemented this program, a serious lack of technical responsiveness from the vendor sent Davis, Practice Administrator, for South Carolina Internal Medicine, into sky-high anxiety mode. Getting answers to her questions took weeks at first. Language barriers further choked her efforts to learn and get the quick help she needed.
The practice’s ability to monitor internal reporting as well as meet the expectations of reporting through the ACO became a real challenge. Ultimately Tangible Solutions was brought in to be a technical and professional resource to help connect, map and report data effectively. (Starting in 2018, reporting to CMS using only an ACO is insufficient to avoid penalties in most cases.)
“This practice was not able to monitor the data they had collected for many, many weeks. When insurance reimbursements can be greatly affected by reporting deficiencies, it is impossible to maximize revenue without immediate reports that enable staff to adjust,” says Michelle Hoke, Technical Specialist for Tangible Solutions. “We knew right away that the Vhealth program would satisfy their needs.”
Finally getting a daily data feed easily showed the practice exactly where they stood each day and gave them new confidence that they were submitting and developing valid data. Providers are also able to track how well they are doing and seeing their improvement makes the process more fun and rewarding for them as they can get a bit competitive.
“There is no comparison between the tool we unwillingly inherited and what Happe-Analytics offers,” Davis said. “I even get communication and support from the company’s CEO. That would never have happened if we were using another company.” Davis says communication and data presentation makes every part of the process smoother. “For starters, the tool is much simpler to use. It clearly displays/tracks data, and a user has the power of “point and click” to achieve 100 percent if that’s their goal.” Whether starting January 1st or toward the end of the year, your goals are possible with Happe-Analytics.
For practices like South Carolina Internal Medicine, the fact that, financially, there is so much on the line at the end of the year can cause a great deal of anxiety. When they can see how well they are doing on a daily basis and improving throughout the year, much of that anxiety disappears. Having great communication with quick responses and easy-to-understand technicians that don’t speak jargon or technical nonsense, has been a tremendous stress-reliever for Davis. “The joint venture between Tangible Solutions and VHealth has eased the transition from extraction to reporting and all the way to communication. Having such a robust ongoing relationship has totally taken the pain out of MIPS,” she said.
“Finally getting a daily data feed easily showed the practice exactly where they stood each day and gave them new confidence that they were submitting and developing valid data. Providers are also able to track how well they are doing and seeing their improvement makes the process more fun and rewarding for them as they can get a bit competitive.”
About South Carolina Internal Medicine
S.C. Internal Medicine Associates and Rehabilitation, LLC in Irmo, S.C. offers comprehensive, compassionate, and truly patient-centered care. Our independent practice provides a one- stop care experience that goes beyond the usual primary care and checkups, fostering positive, long term relationships. Our team approach allows us to create a true circle of care – with you always at the very center
About Visualize Health, LLC
Visualize Health LLC is dedicated to creating cutting-
edge solutions that enable healthcare providers to maximize reimbursements on quality, value, and outcomes based contracts. We provide a view of medical practice’s key metrics in a HIPAA compliant, secure and accessible browser interface.
About Tangible Solutions
Tangible Solutions is a premier healthcare solutions provider serving practices of all sizes throughout the US. Our Happe-branded services offer a range of solutions for physician offices, reference labs, state registries, imaging centers and many other healthcare service providers.
Whether the need is to enhance an EMR system with patient engagement functionality, provide interfacing to other providers or registries, or help achieve maximum incentive payments from value-based programs, our staff stands ready to meet your need. Our success and growth is rooted in a deep commitment to providing outstanding customer service and support. That means we work to develop a lasting relationship as your trusted partner, ready to take on the technical challenges you face every day.