CASE STUDY: Pediatric Consultants of Ashland and Mansfield
High Volume Pediatric Clinic Appreciates The Value of Having The Right Tools, Advice, and Support From Their Technology Partner
Pediatric Consultants of Ashland and Mansfield, Ohio initially offered walk-in office visits for a few hours during the day. But after they extended walk-ins to all day, their relationship with Tangible Solutions became more important than ever.
“With the addition of all day walk-ins, we have no downtime between patients, so it’s crucial that our electronic medical records work correctly every minute of the day,” says Office Manager Janeane Sheppard. “The practice had an EMR when I came aboard in 2004, and we have been able to stay ahead of the curve in responding to evolving technology.Tangible’s fast support response whenever I have questions makes the EMR even more valuable to an independently owned company like ours. Their knowledge base is excellent and this was especially evident when we transitioned to in-house billing. It was a blessing to us that they already knew how to work with the insurance clearinghouse.”
Pediatric Consultants is a high volume practice that was seeking a solution that would simplify workflow. Ideally, providing a single tool that could integrate patient engaging utilities such as patient notifications, surveys, patient intake forms, portal and financial transactions.
For Sheppard and her colleagues, this technology advantage allows them to communicate with parents who are extremely busy, being pulled in different directions, and often trying to juggle the needs of several children. “Parents don’t necessarily have time for phone calls, so being able to text message appointment reminders is a huge advantage for moms and dads,” Sheppard says. “The patient portal allows us to remind parents when it’s time for their child’s preventive care checkup, relieving them of the burden of remembering to schedule it on their own.” Continuity of care with a familiar pediatrician and staff gives kids and parents much more peace of mind than trying to rely on a series of random quick-serve clinics that don’t specialize in child and young adult care.
Pediatric Consultants is a Tangible LAN customer without hosting services. Since their network IT services are not in-house, Sheppard especially likes getting the newsletter and knowing that software updates will be pushed through. “We love how the whole team at Tangible works so well with us. Any practice trying to keep up with change and rapid growth will find their skills, quick response and dedication invaluable.”
For more than 15 years, Pediatric Consultants of Ashland and Mansfield has provided comprehensive, ‘Christ-centered’ pediatric care for all newborns, infants, children and young adults to age 21. Their mission is to care for the individual and the family with comprehensive care that seeks to bless people in heart, soul and mind.
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