Doctor-patient communication is the cornerstone of effective healthcare and quality patient outcomes. When communication breaks down, whether between doctor and patient, between doctor and another provider, or between doctor’s office and insurer, the result is a poor patient experience. Improving communication can improve experience, increasing satisfaction and maximizing revenues.
Health care providers and organizations should prioritize implementing patient engagement solutions. Doing so can be key to measuring improvement and increasing reimbursements.
Patient satisfaction is a critical key performance indicator for health care providers and groups. Understanding what patients want from their health care providers is vital to being able to provide optimal experiences.
Patients miss appointments for many reasons, but the result is always the same: Patients risk their health, and physicians lose out on revenue.
Healthcare just may be the industry epicenter of engagement strategies.
More efficient visits and better reimbursement rates are just two examples of why providing a safe and positive patient experience is a winning formula.
Practices that engage most efficiently with their Medicare patients reduce re-admissions and experience larger reimbursements thanks to better outcomes.
Engaged patients are more likely to keep appointments and take an active role in their personal health.
Physician practices that are able to engage their patients at every stage of the care continuum will not only see improved patient outcomes, but also have more opportunities to realize payments.
Patient engagement impacts community health and individual outcomes, as well as the financial health of the provider organization.