In a connected world, it should come as no surprise that integrated technology benefits the patient experience. Here’s how:
Improved data sharing benefits all stakeholders
In nearly every aspect of modern life, you can see the benefits of data sharing. These benefits can be seen in consumer applications that allow people to connect and share information as well as enterprise level processes that enhance collaboration. In healthcare, providers and patients benefit from the increased knowledge base that is made possible by data sharing systems.
For example, Fierce Healthcare reported that data sharing efforts have played a key role in improving community health. Specifically, sharing data between providers and government organizations allows for the close study of social factors that directly impact patient health outcomes.
Last year, the full implementation of the Medicare Access and CHIP Reauthorization Act prompted one of the most robust data sharing efforts in the history of modern healthcare. By sending patient information to the Centers for Medicare and Medicaid Services in 2017, physicians could improve their reimbursements in 2019. Beyond that, this transfer of data gives patients more opportunities to engage and share in their personal health journey.
Another benefit of information sharing is shortening the reaction time to cybersecurity threats, which can impact patient safety. Ransomware attacks aren’t likely to go away in 2018, and that means organizations need to work together to respond swiftly and effectively.
Speaking with Health IT Security, HIMSS Director of Privacy and Security Lee Kim explained that sharing information on cyber threats can help determine where the threat came from and how best to respond.
“Whether there is a threat of something actually occurring or an incident has actually occurred, both threats and incidents have indicators to help determine what has occurred (in the case of an incident) or what may occur (in the case of a threat),” said Kim.
Integrated technology directly affects the revenue cycle
While much has been done to digitize patient records over the past decade, revenue cycle management has lagged behind. RevCycleIntelligence, citing data from HIMSS, reported that nearly a third of providers still use a manual claims denial management strategy. These dated methods are bad for providers and worse for patients.
Manual methods are highly susceptible to errors. Dr. Stephen Parente, of the University of Minnesota, estimated that 30 to 40 percent of medical bills contain errors. Those mistakes could mean patients are paying for care they did not receive. Alternatively, errors could leave money on the table that hospitals will never see.
Integrated technology that connects siloed departments of healthcare organizations benefits patients and providers alike. New technology solutions can ensure that the final bill accurately reflects the patient experience. This reduces the chance of claims denials and strengthens the revenue cycle as a whole.
Customized technology solutions can help providers improve their quality of care and bolster revenue at the same time. To learn more about how to implement these solutions at your organization, contact Tangible Solutions today.