When asked why they chose Tangible Solutions as their technology vendor, our customers say it is because of our HL7 interfacing, knowledge about data interoperability and, especially, because we have more responsive and accessible healthcare software application support. As with any computer-based system, problems can arise from time to time. Customers say those are the times when we are at our best.
Our domestic, in-house telephone application-support staff takes ownership of your issues and works to resolve them as quickly as possible, often on the first call. Our full support team is available from 8 a.m. to 8 p.m. Eastern Time, Monday through Friday, excluding select holidays. If your office hours and ours don’t match, no worries. Our automated telephone system is available 24 hours a day, 7 days a week.