Message Regarding Our COVID-19 Operations
As the outbreak of Coronavirus/COVID-19 continues to spread, we wanted to take this opportunity to reassure you that Tangible Solutions stands ready to support you and your business functions. Our top priorities are maintaining the health and safety of our staff as well as effectively supporting you and your operations.
To achieve these goals, here is what we are doing:
Health & Safety
Starting March 16th, all Tangible Solutions staff will be working from home. This will allow our employees to effectively care for themselves and their family, while also mitigating potential exposure to infected individuals.
Service & Support
Fortunately, the nature of our organizational structure is such that there are built-in redundancies for both our systems and support staff, thereby greatly reducing the risk of experiencing outages or reduced support. At this time all of our systems and staff levels are operating at normal levels. Many of our staff normally work from home during normal operations, about 30% of our staff on a full-time basis work remotely.
As a provider of cloud-based services, we are firm believers in the technology and therefore make use of cloud services for our daily operations as well. Consequently, all previously planned phone meetings, project implementations, and service calls will continue as scheduled or needed. Based on the size, strength and geographically dispersed nature of our team, you can feel confident that service and support will not be disrupted.
We will continue to monitor the COVID-19 outbreak and any potential risk it may have for our employees, customers, partners, and customer patients. We’re committed to using all of our resources to help your business in any way that we can. If you need assistance, please do not hesitate to contact us at 800-393-9886 option 8 or via our support portal at support.tangible.com.