Contact Our Help Desk: 1- 800-393-9886

Tech Talk

Welcome to the Tech Talk page, a resource you can use to find helpful items like technical tips, cheat sheets, release notes and more.

About The Team

Montez Mangels

Montez Mangels

Montez has been with Tangible Solutions since 2011. She attended Central Piedmont Community College and earned an Implementation Manager Certificate. Prior to joining Tangible, she worked in a medical practice as a Medical Assistant and Practice Coordinator. She has brought that wealth of experience and knowledge to our support and projects teams. Montez enjoys spending time with her husband, children, family and friends. Montez also enjoys traveling, gardening and spending time on the lake.

Steven L Round 128

Steven Lee

As a University of Michigan graduate, Steven has brought his passion for computers to the Tangible family and has been with us since January 2020. Shadowing Neil Kornhauser and others, Steven continues striving to learn more about IT infrastructure, networking, and datacenter management. He enjoys a good game of tennis and has recently taken up photography as well.


Neil K

Neil Kornhauser

Neil joined the Tangible Solutions team in 2005 to provide customer support and help with systems administration. Today, he oversees datacenter operations as well as mentoring other staff members while providing customer support as needed.  A 1995 graduate from UNCC, he has two grown boys and currently lives just south of Charlotte in Fort Mill, SC with his wife and two rescued dogs.  In his spare time, Neil enjoys DIY projects around the house and spending time in the mountains or at the beach.

Holiday Support Dates

The following list represents the dates in which our support desk will operate on an on-call basis and therefore response times may be delayed.

Happe Support Logo Big
  • New Year’s Day – January 1st
  • Good Friday – March 29th
  • Memorial Day – May 27th
  • Independence Day – July 4th
  • Labor Day – September 2nd
  • Thanksgiving – November 28th & 29th
  • Christmas – December 24th & 25th

How-to Videos

How To Video Closing Modules V3
How To Video Printer Name Length Thumbnail
How To Video Accessing Forms Kb Articles
How To Video Downloading The Citrix Workspace App
How To Video Happe Desktop Logoff 1

Recorded Webinars

eMDs CMS EHR Certification IDs

Platform2015 CMS EHR Certification ID
Reporting Year 2022
2015 eMDs Solution Series v9.1
2015 Updox 2016.1
2015 FIGmd – Pegasus Quality Platform 2.0
Reporting Year 2023
2015 Cures Update – CGM eMDs v10
2015 Cures Update – FIGmd – FIGmd – Pegasus Quality Platform 2.0
2015 Cures Update – Updox 2022.1